Return Policy

Hello,

Pineapple N Baby is sincerely sorry that your purchase didn’t work out for you.

Please email support@pineapplenbaby.com to begin the return process  

***NO REFUNDS. NO EXCEPTIONS. NO CANCELLATIONS. STORE CREDIT ONLY. Items purchased from PINEAPPLE N BABY are eligible for store credit only within 3 days after delivery. Items purchased via Google Advertisements are eligible for return within 30 days from the original purchase date.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for exchange, or store credit.

Customer are responsible for return shipping.

NO CHANGES may be made once an order has been placed.

***CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

***SWIMWEAR, LEGGINGS, BODYSUITS, TIGHTS, STOCKINGS, ACCESSORIES, HATS AND LINGERIE:

May not be returned

 

***TOPS AND DRESSES:

Please be careful of makeup or deodorant rubbing off on the garment. It will not be accepted.  

***RETURNS

We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 7-10 business days to process upon reaching our facility. Once your return is processed and your credit is issued, you will receive a confirmation email.

 

***DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately at support@pineapplenbaby.com

  • You must contact support@pineapplenbaby.com within 3 days after items are received.
  • Items must be unworn and unwashed.
  • Grooming products, pierced jewelry or swimwear cannot be returned for health and hygiene reasons.
  • Items must have all tags attached.
  • Items must be returned at the customer’s expense.
  • Please keep all shipping information in case your items are lost in transit
  • We reserve the right not to credit you if you return items to us outside the terms of our Returns Policy. 
  • Some items are subject to a 10% restocking fee.